© 2023 by CVN 

​​Call us:

+91-707-572-4666,

+91-739-669-5019

​Find us: 

D. No. 10-61-6, Indira Nagar

Colony, Chenchupet, Tenali,

Guntur (Dist), Andhra Pradesh,

S. India – 522202

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Consumer Rights Initiatives:

"Right to Consumer Education" (RCE), (Consumer Welfare Fund - CWF, DCA, GoI)

The Consumer Rights Act:

CVN since inception carries out few innovative activities on to create awareness and to make the rural and urban lives to be wary and to be able to identify the adulteration of consumer goods that are mainly of health, daily used items, groceries, eatables, food & beverages etc.  Besides the basic necessities of food, clothing, and shelter, we consume a variety of things in our daily lives such as cell phones, digital cameras, soaps, perfumes, cosmetics, among other things. Thus, all of us are consumers in the literal sense of the term. When we buy things from the market as a consumer, we expect value for money, i.e., quality, quantity, right price, information about the mode of use, etc. However, there may be instances where a consumer is cheated. In such cases, most of us do not know whom to approach to seek redressal. Moreover, a majority of us also are unaware of our “rights” as a consumer and often hesitate to complain or even stand up to unfair practices. We also don't have the recourse of costly litigation to seek justice and we continue to bear such injustice.

See our other "Rights" promotion activities

Some of our activities and achievements:

  • At par with the six Principle Rights of CPA, 1986, we organize meetings and initiatives .

  • A Practical training on the techniques to measure, understand, know and identify adulteration, defilement etc.

  • Every year since beginning CVN continues its Consumer Rights and Awareness Creation activities and programmes that are aimed at making the urban and rural population to have their Rights of legal, loyal and healthy items for their living. In addition to few other activities CVN covers mandatory topics that Consumer redressal mechanism and consumer forums’ functioning. 

Consumer Awareness, Redressal Mechanism and functioning of Consumer Forums:

 

  1. Complaint and Redressal Mechanism

  • The complaint filing mechanism and time etc.

  • The procedures of letter, complaint and measures

  • The details to be furnished of consumers and the relevant documents need to be enclosed

  • The consumer must mention details of the problem and the demand on the company for redressal. This could be a replacement of the product, removal of defect(s), refund, or compensation for expenses incurred, and for physical/mental torture. The claims, however, need to be reasonable

  • You should preserve all bills, receipts, and proof of correspondence related to the case. Avoid using voice mail or telephone because such interactions are normally difficult to prove

  • The complaint can be in any Indian language, but it is better to use English

  • There is no compulsion to hire a lawyer. The main cost consists of correspondence and traveling to the consumer forum for the hearing

  • Maintain a complete record of the emails and documents sent and received.

 

2. Consumer redressal forum

It was explained that the under the Consumer Protection Act, every district has at least one consumer redressal forum, also known as a consumer court. Here, consumers can get their grievances heard. Above the district forums are the state commissions. At the top is the National Consumer Disputes Redressal Commission in New Delhi.

The following points have been made clear to the consumers (Common people)

 

  • The procedures of file the complaint:

  • Appeal
    An appeal is a legal instrument which enables persons dissatisfied with the findings of a consumer court to approach a higher court to present his case and seek justice. In the context of consumer forums:

  1. An appeal can be made with the state commission against the order of the district forum within 30 days of the order, which is extendable for further 15 days (Section 15)

  2. An appeal can be made with the National Commission against the order of the state commission within 30 days of the order or within such time as the National Commission allows (Section 19)

  3. An appeal can be made with the Supreme Court against the order of the National Commission within 30 days of the order or within such time as the Supreme Court allows (Section 23)

See what CVN does for the Rights Initiatives